All sales at TJJ are final. Because every piece is personally curated, made to order, or sourced on your behalf, we do not offer refunds or exchanges unless the item received is materially different from what was agreed in writing.

Custom Orders

Deposits paid on custom orders are non-refundable once production has begun. If there is a fault in the piece that is the result of a production error, we will work with the jeweler to resolve it at no additional cost to you.